Privacy and Data Policy

Welcome to the privacy policy for Spin My Win. This page explains how we collect, use and protect the personal information you provide when you register, play or otherwise interact with our site. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your preferences.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, contact information and identity documents where required for verification. We also store account credentials, communication preferences and any correspondence you send to our support team.

Technical data

We collect technical information necessary to run the service, including IP address, device and browser details, operating system, and log files. This helps us deliver a functional, secure site and troubleshoot issues.

Transactional and activity data

We record deposits, withdrawals, transaction references, payment method details (as required for processing) and play history including bets, wins and game sessions. We also retain information about offers you use and your account status for compliance and customer service purposes.

How we use your information

We use data to operate your account, process payments, verify identity, prevent fraud, meet legal obligations and provide customer support. We may also use aggregated or anonymised data for service improvement, reporting and analytics. We do not use your personal information for marketing where you have opted out.

Data protection practices

We store data on secure servers and apply technical and organisational measures to protect your information against unauthorised access, loss or alteration. Access to personal data is restricted to authorised staff and third-party partners who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functions and analyse site usage. Some cookies are essential for login and security, while others help improve performance or deliver personalised content. You can manage cookie settings through your browser or the site cookie tool.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, fraud prevention services and other trusted partners who process data on our behalf. We require these partners to handle data in line with applicable data protection law. We will not sell your personal data.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections, request deletion where retention is no longer necessary, and object to or restrict certain processing activities. To exercise these rights please contact us and provide sufficient information to locate your account.

Access, correction and deletion of data

To update or delete information, contact our support team. We may retain certain records where required by law or to resolve disputes, maintain security and prevent fraud. Requests are subject to verification to protect your account.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will post the revised policy on the site and note the effective date. For questions about privacy, contact our support team via [email protected].

SpinMyWin is committed to handling your information responsibly and in line with applicable data protection laws.