General Terms and Conditions
These Terms and Conditions set out the rules for using the services we provide at Spin My Win. They explain the contractual relationship between us and our users, the basic responsibilities that apply to accounts, and the general principles that govern promotions, payments and disputes. By registering an account or using our site you agree to comply with these terms and any additional terms that apply to specific promotions or features.
Account responsibilities
You are responsible for keeping your account details secure. Do not share your password or login with anyone. We may require identity verification (KYC) before allowing withdrawals or continuing an account. If you suspect unauthorised use of your account you must contact support immediately at [email protected]. We reserve the right to suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or other breaches of these terms.
Eligibility requirements
Accounts are available to individuals who meet the minimum legal age and any local eligibility rules. You must be 18 or older to register. Only one account is permitted per user unless we approve otherwise in writing. We may refuse service or restrict accounts where applicable local law or our policies prohibit access.
Acceptable platform use
Users must not attempt to manipulate games, exploit software vulnerabilities, use automated tools or otherwise interfere with normal platform operation. Abuse of promotions, creation of multiple accounts to obtain unfair advantage, or any attempt to bypass limits or verification checks will result in suspension, confiscation of bonus funds and possible closure of the account. Users must provide accurate personal information and keep it up to date.
General bonus and promotion rules
Promotions are subject to separate terms which form part of these Terms and Conditions. Unless stated otherwise, bonus funds and free spins are subject to wagering requirements and game contribution rules. For example, standard welcome bonuses may carry wagering requirements such as 35x on bonus funds and 30x on free-spin winnings, with a maximum bet restriction while wagering applies. Any specific promotion will state its requirements and expiry; we may withdraw or amend promotions where necessary for legal, technical or regulatory reasons.
Deposits and withdrawals
Deposits and withdrawals are processed by the payment methods shown in your account. Minimum deposit and withdrawal amounts apply and may vary by method; typical minimums are £10 for deposits and £20 for withdrawals. Withdrawals are subject to verification checks and may be processed to the original payment method where possible. Processing times vary by method and may include 2-5 business days for card and bank transfers and faster times for e-wallets or crypto. Fees, where charged, will be disclosed in the payment section of your account.
Dispute resolution
If you have a complaint please contact our support team at [email protected] so we can investigate. We aim to resolve disputes promptly and will provide details of our findings. If you remain dissatisfied we will outline the next steps available under applicable law and any independent complaint service we use. Continued use of the service does not waive your right to raise a dispute.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified via the site or by email. Continued use of your account after changes means you accept the updated terms. For clarity on any update, or if your account is affected, contact us through [email protected]. SpinMyWin will comply with applicable laws and take reasonable steps to ensure users are informed of important changes.